These Website Terms and Conditions (“Terms”) contained herein on this webpage, shall govern your access to and use of this website, including all pages within this website (collectively referred to as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Terms. PLEASE READ AND UNDERSTAND THE TERMS OF AGREEMENT CAREFULLY BEFORE BEING AGREED TO BE BOUND BY ITS TERMS.
This Vesicash Payment Services Terms set out the agreement between us (Vesicash Innovative Technologies Limited (16 Mudashiru Eletu Way, Osapa Estate, Lekki, Lagos, Nigeria), Registered Company Number 1535307 and you, the person who has completed the on-line application process on our secure customer website (the Vesicash platform).
We will refer in these Vesicash Payment Services Terms to us as Vesicash or we or us; and, we will refer to you, the user of the services as you.
We are an Instant Digital Escrow Service provider.
You can request or download a copy of these terms at any time, which includes all the information you are required to be provided with.
Any previous terms which were applicable to you are available on the legal section of our website at www.vesicash.com
Once we have received a valid payment order, we will hold the funds relating to that payment order in your account until the time you have asked us to complete the payment transaction, which might be on the date the specific conditions that you have specified are satisfied, on a specified future date, or immediately that you have funded your account (funds release time). At the funds release time, we will complete the payment transaction by making a payment to the nominated account of the payment recipient. We make the payment by the faster payments service or other method elected by are you. Please allow for a minimum of 24 hours from when the transaction was funded, before funds are released to the Seller or Service Provider.
When initiating a transaction on the Vesicash platform, users are asked to determine the procedure by which they will resolve any dispute or misunderstanding that may arise during the course of the transaction. This procedure comes into effect once a dispute is initiated during a transaction and the transaction funds will remain in the escrow account until the dispute is mutually resolved between the transacting parties. Dispute resolution procedure available to users of the Vesicash platform are as follows:
In the event of a cancelled transaction or a partial refund to the Paying Party, the Paying Party’s funds will be refunded back to the source of the payment method used to fund the transaction. The transaction fee is non-refundable.
As a registered business, we are required to hold funds that you pay to your account separate from our own so that the funds are protected. We hold the funds in what is known as a 'transactional account', which is a separate bank account which is held with a commercial bank and which holds these funds completely separate from ours.
If anything goes wrong in a payment that we are involved in, but this is due to abnormal or unforeseeable events outside of our control, which would have been unavoidable even if we had taken all steps to prevent them, we will not be responsible to you for any losses and costs caused. Also, if we are unable to meet our obligations to you or perform our services due to legal or regulatory obligations or changes that apply to us, we will not be responsible to you for any losses or costs incurred.
Vesicash is an instant digital escrow service provider that ensures payment security for everyone involved in a transaction. Everyone in the Vesicash terms of usage may be Individual Merchants or their customers, Marketplaces or Big Corporates as the service may require.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
To have access to the Vesicash platform and services, it requires you to have a Vesicash account. When you register for the Vesicash account, you voluntarily supply us with some personal information which we collect by lawful means. Personal Information refers to the information you provided to us during Sign Up or any information that may be used to identify or contact you anytime e.g.( Name, email address, Country, Phone number, Business name etc.). Personal Information can be divided into the following categories;
includes first name, middle name, last name, company details and ownership information, username or similar identifier (whether Vesicash user created or government issued), password, pin code, title, date of birth, gender, profile pictures or avatars, government ID documents, biometric data, residential or business address, electoral roll and residency information, delivery address, billing address, email address and telephone numbers, social media information about you and your contacts (if you decide to connect your social media profile with us), payment details to and from you with other Vesicash Users, your interests, preferences, feedback and survey responses. We may collect additional information from or about you from third party sources such as merchants, data providers, financial institutions (including credit and credit information services) where permitted by law in connection with the Services;
includes bank account, funding instruments, payment card details, information in performing the Services, Identity, Profile and Contact Data, financial account information about you and other Vesicash Users, information about and from other financial products you have, details about payments to and from you with another Vesicash User, other details of products and services which are linked to payment transactions, funding instruments used to complete transactions;
includes (i) Device Information, Usage Data and Geolocation Information, (ii) details about your interaction with our website(s) and another Vesicash User including communications, payments, reviews, customer services communications (iii) other details of products and services which are linked to payment transactions including any description and any pictures you or a Vesicash User provide or upload as part of our functionality to safeguard transactions, and(iv) funding instruments used to complete transactions, your experience and behaviour information in interacting with us and our website(s) primarily to improve your experience when using the Services.We will also capture, use and process information you or another Vesicash User gives us if contact is made with our customer service team, for example in a case of a complaint or dispute with you and another Vesicash User. If you request or participate in optional site features, or request enhanced Services or other elective functionality, we may collect additional information from you. We will provide you with a separate notice at the time of collection, if the use of that personal data differs from the uses disclosed in this notice;
includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We use different methods to collect data from and about you including through:Direct interactions- You may give us your Identity, Profile and Contact Data and Financial and Transaction Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
We may receive personal data about you from various third parties and public sources, for example using(i) credit reference agencies, government databases, data analytics and other screening providers to be able to identify you or monitor transactions or verify the goods and/or services subject to any transaction and to comply with our legal obligations or perform the Services to you and other Vesicash Users; (ii) third party dispute resolution providers we use or are legally required to deal with; or (iii) other Vesicash Users who are party to a transaction with you.
We may process your personal data for a variety of reasons that are justified and are allowed under data protection laws in the European Economic Area and Switzerland which forms the legal basis on how we process your personal data. Most commonly, we will use your personal data in the following circumstances:
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email, post or text message.
We strive to provide you with choices regarding personal data uses, particularly around marketing and advertising. With your permission, we may:
You have the right to withdraw consent to marketing at any time by and free of charge. We will allow you to do this by updating your preference through our website(s) or mobile application or you can contact firstname.lastname@example.org.
Vesicash protects your personal information using global security standards against loss or theft, as well as against any unauthorized access, risk of loss, disclosure,copying, misuse or modification. We render all your information via Secure Socket Layer called Transport Layer Security (TSL).We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We may have to share your personal data or other information about you with others in a variety of ways as described in this section. We may share your personal data or other information for the following reasons:
With your permission: we will also share your personal data and other information if you authorise an account connection with a third-party account or platform. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
Device Information means data that can be automatically collected from any device used to access the website(s) or Services. Such information may include, but is not limited to, your device type; your device’s network connections; your device’s name; your device IP address; information about your device’s web browser and an internet connection you use to access the website(s) or Services; Geolocation Information; information about apps downloaded to your device; and biometric data (e.g., Touch ID/Fingerprint to verify your identity or to authenticate a transaction).
Geolocation Information means information that identifies, with reasonable specificity, your location by using, for instance, longitude and latitude coordinates obtained through GPS or WiFi, your IP address or cell site triangulation.
Legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Personal data means information that can be associated with an identified or directly or indirectly identifiable natural person. “Personal Data” can include, but is not limited to, name, postal address (including billing and shipping addresses), telephone number, email address, payment card number, other financial account information, account number, date of birth, and government-issued credentials (e.g., driver’s license number, national ID, passport number).
Process means any method or way that we handle Personal Data or sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, and consultation, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of personal data.
Services means any products, services, content, features, technologies, or functions, and all related websites, applications and services offered to you by Vesicash under the Customer Agreement.
Vesicash Users means an individual who uses the Services or accesses the website(s) and has established a relationship with Vesicash (for example under the Customer Agreement) or otherwise uses the Services as a buyer, seller or other type of participant to a transaction.
Website(s) means the websites, mobile apps, official social media platforms, or other online properties through which Vesicash offers the Services and which has posted or linked to this Privacy Notice.
Usage Data means information we collect from your phone, computer or other device that you use to access the website(s) or Services. Usage Data tells us how you use the website(s) and Services, such as what you have searched for and viewed on the site(s) and the way you use our Services, including your IP address, statistics regarding how pages are loaded or viewed, the websites you visited before coming to the website(s) and other usage and browsing information collected through Cookies.